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As we settle into the new year, it’s important for businesses to take stock of the digital strategies that made the biggest impact in 2020 and assess how they can be applied to the future. With the COVID-19 pandemic still affecting how people work and interact with each other, it’s clear that digital transformation is no longer simply an option, but a necessity.

Here are some of the biggest digital trends and predictions for 2021:

1. AI and machine learning will continue to advance: AI and machine learning have been key components of digital strategy for several years now, and that trend isn’t likely to slow down anytime soon. In 2021, we’ll see AI and machine learning being used even more extensively in customer service, marketing, and product development.

2. More focus on personalization: With consumers spending more time online than ever before, businesses have the opportunity to gather huge amounts of data about their behavior and preferences. This data can be used to personalize marketing messages, product recommendations, and user experiences in order to increase engagement and loyalty.

3. Increased use of chatbots: As businesses strive to provide better customer service while keeping costs down, chatbots will become even more prevalent in 2021. Chatbots can handle simple inquiries and transactions, freeing up human customer service agents to focus on more complex issues.

4. Greater emphasis on data privacy: As consumers become more aware of how their data is being used and shared, businesses will need to prioritize data privacy in order to maintain trust and credibility. This will involve not only complying with regulations such as GDPR and CCPA, but also implementing robust security measures to protect against cyber threats.

5. Continued growth of mobile and voice search: Mobile devices and smart speakers are now the preferred devices for many consumers when it comes to searching for information or making purchases. In 2021, businesses will need to ensure that their websites and marketing messages are optimized for mobile and voice search in order to reach these audiences effectively.

6. Increased use of AR and VR: Augmented and virtual reality technologies have been around for a while, but they’re still not widely used by businesses. That’s likely to change in 2021 as more businesses start to see the potential of these technologies for enhancing user experiences, improving product visualization, and creating memorable marketing campaigns.

7. The rise of social commerce: Social media platforms are increasingly becoming hubs for shopping and product discovery. This trend is likely to continue in 2021, with businesses using social media to drive sales and build stronger relationships with consumers.

Overall, 2021 promises to be an exciting year for digital strategy. With new technologies and changing consumer behaviors, businesses will need to stay agile and adaptable in order to succeed. Those that are able to stay ahead of the curve and implement smart, data-driven digital strategies will be best positioned for success in the years to come.
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